Privacy Policy
Thank you for choosing to be part of our community in Grand County, Utah.
We are Grand County, Utah- a political subdivision of the State of Utah (UT), USA (“Grand,” “we,” “us,” or “our”).
We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices with regard to your personal information, please contact us at privacy@grandcountyutah.gov
This privacy notice describes how we use your information if you:
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Utilize our website at www.grandcountyutah.gov including any other domains maintained by us.
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Engage with us in other ways – including any process, sales, marketing, or events
In this privacy notice, if we refer to:
“Website,” we are referring to any website of ours that references or links to this policy
“Services,” we are referring to our Website(s), and other related services, including any sales, permitting, marketing, or events
“Solutions,” we are referring to electronic systems which facilitate a process or provide a service, which may or may not directly integrate with our website,
The purpose of this privacy notice is to explain to you in the clearest possible way what information we collect, how we use it, and what rights you have in relation to it. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately, and reach out to us with your concerns.
Please read this privacy notice carefully, as it will help you understand what we do with the information that we collect.
TABLE OF CONTENTS
Authorized Third-Party Solutions
What Is Our Stance On Third-Party Advertisement Websites?
What Personal Information Do We Collect?
How Do We Collect, Receive, And Retain Personal Information?
How We Use Collected Information
How Do We Share Personal Information?
How Long Do We Keep Your Information?
How Do We Keep Your Information Safe?
Do We Make Updates To This Notice?
How Can You Contact Us About This Notice?
Authorized Third-Party Solutions
As of the effective date of this policy we acknowledge we are a customer of and utilize several Authorized Third-Party Solutions to provide services and solutions, including- but not limited to: the hosting of Grand County, Utah website(s), process payments, permitting, and citizen engagement efforts. Each Third-Party Solution has their own respective privacy policy, which should be reviewed before your use. Some components of their policy(s) have been integrated into this policy as well already. In most cases, we subscribe to the service or solution, to be a steward of the data it collects, and transmits to our staff to process and/or hold.
For your convenience, the main Authorized Third-Party solutions you will encounter while using this website or interacting with us, their intended use and their privacy policy, are as follows:
CIVICPLUS: Website Hosting & Citizen Engagement https://www.civicplus.help/hc/en-us/articles/11080149398039-CivicPlus-Privacy-Policy
CORE (secureinstantpayments.com): Payment Processing https://www.corebt.com/privacy-policy/
GRANICUS (www.discovermoab.com): Tourism https://granicus.com/privacy-policy/
EPROVAL: Special Event Permitting https://www.eproval.com/privacy-policy/
IWORQ: Building & Code Enforcement permitting
CODEPUBLISHING: Land Use Codification https://www.iccsafe.org/about/icc-online-privacy-policy/
GOOGLE: Email & Collaboration https://policies.google.com/privacy
YOUTUBE: Video Streaming http://www.google.com/policies/privacy
PAGEFREEZER: Social Media Archiving https://www.pagefreezer.com/privacy-policy/
Please note that the above websites may change the location of the privacy policies, or they may update at any time. We may utilize social media channels- such as Facebook & Instagram (Meta), X, etc… to facilitate processes- these platforms maintain their own privacy policy- which we recommend you review before utilizing their platforms.
What Is Our Stance On Third-Party Advertisement Websites?
In Short: We are not responsible for the safety of any information that you share with third-party providers who advertise, but are not affiliated with, our Website.
The Website may be linked to and from third parties that are not affiliated with us and which may link to other websites, online services or mobile applications. We cannot guarantee the safety and privacy of data you provide to any that are not listed as an authorized third party.
Any data collected by third party sites are not covered by this privacy notice. We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites, services or applications that may be linked to or from the Website. You should review the policies of such third parties and contact them directly to respond to your questions.
What Personal Information Do We Collect?
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the website or otherwise when you contact us. Personal information shall be defined consistent with Utah Code Ann. Section 13-44-102.
The personal information that we collect depends on the context of your interactions with us or our Website or Services or Solution, the choices you make, and the products and features you use. The personal information we collect may include the following:
WE COLLECT PERSONAL INFORMATION FROM USERS IN A VARIETY OF WAYS, INCLUDING, BUT NOT LIMITED TO, WHEN USERS VISIT THE SITE, USE A SOLUTION OR SERVICE, REGISTER AN ACCOUNT ON ANY SOLUTION, FILL OUT A FORM, OR IN CONNECTION WITH OTHER ACTIVITIES, SERVICES, FEATURES OR RESOURCES WE MAKE AVAILABLE ON OUR SOLUTIONS OR SERVICES. USERS MAY REGISTER FOR AN ACCOUNT WITHIN THE SOLUTIONS AND BE ASKED FOR PERSONAL INFORMATION, AS APPROPRIATE, INCLUDING NAME, EMAIL ADDRESS, PHYSICAL ADDRESS, AND PHONE NUMBER. USERS MAY, HOWEVER, VISIT THE SOLUTIONS ANONYMOUSLY. USERS CAN ALWAYS REFUSE TO SUPPLY PERSONAL INFORMATION, EXCEPT THAT IT MAY PREVENT THEM FROM ENGAGING IN CERTAIN SOLUTION-RELATED ACTIVITIES SUCH AS: REGISTERING FOR OR OBTAINING THE FULL BENEFIT OF SERVICES AND SOLUTION OR RECEIVING NOTIFICATIONS.
We may collect the following categories of Personal Information:
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User-provided personal identifying data: Information that Users input directly when using a Solution or Service, such as name and contact details (email, phone number, address, social media handle), physical location, and user-provided content, depending on the Solution or Service used and how the User decides to use it.
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Payment & Financial Data. We utilize an authorized, PCI compliant, 3rd party to process your payment if you make purchases via credit or bank card. When clicking on any payment link you will be taken to our authorized third-party solution payment processor. Any card information is collected and/or stored by our authorized 3rd party and is subject to their privacy policy.
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User-initiated information: When a User uses text messaging, email, or social media to contact or submit notifications to a Customer, we will collect that User’s phone number, email address, or social media handle, as appropriate.
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Website visitor information: When you visit a Solution or the Site, we may collect information about your visit, depending on the Solution, such as your IP address, cookies, location, and the pages you visited and when you use the Solution, we may collect information on how you use the Solution.
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Protected sensitive data: For certain Solutions and Services, Users are asked for certain information used in relation to applying for job positions or board or committee, certain sensitive data may be collected, such as date of birth, gender, ethnicity, political party, education, job history, references,
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Applicant data: Users applying for jobs or elected or appointed seats through a Solution, may be requested to submit prior job information, such as salaries, employment history, education history, address history, employers, social security number, USCIS or alien registration number, passport number, and other application data, as well as driver’s license information, as determined necessary by our Grand County.
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Employee data: Users for human resources services may be requested to submit bank account and routing numbers, dependent’s names and social security number, current job title, and other information an employer may request.
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Physical image: Certain Solutions and Services may include the ability to upload video or image files which may contain visual representations of any Users that have attended public meetings or been in a public space.
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Information related to your mobile device: We may collect and store information related to your mobile device, such as your phone number, location, or device identifier used to deliver push notifications. You will have a choice as to whether we collect and store this information.
Information which is automatically collected:
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In Short: Some information – such as your Internet Protocol (IP) address and/or browser and device characteristics – is collected automatically when you visit our Website.
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We automatically collect certain information when you visit, use, or navigate the Website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Website and other technical information. This information is primarily needed to maintain the security and operation of our Website, and for our internal analytics and reporting purposes.
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The information we collect includes:
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Log and Usage Data. Log and usage data is service-related, diagnostic, usage and performance information our servers automatically collect when you access or use our Website and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Website (such as the date/time stamps associated with your usage, pages and files viewed, searches and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called ‘crash dumps’) and hardware settings).
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Device Data. We may collect device data such as information about your computer, phone, tablet, or other device you use to access the Website. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, internet service provider and/or mobile carrier, operating system and system configuration information.
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Location Data. We may collect location data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Website. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location. You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your location settings on your device. Note however, if you choose to opt out, you may not be able to use certain aspects of the Solution or Service.
With the exception of the Website Visitor Information, the categories of data above are collected only when certain features and uses of the Solution are procured by us, and data collected may vary for each User depending on our Customer’s use of the Solution. All data fields are voluntary for the User to fill in, unless our Customer requires certain data to be input by the User.
How Do We Collect, Receive, And Retain Personal Information?
We collect Personal Information directly from Users willingly inputting such information, whether by webform, text, email, submission of documentation, in-person or telephone call to us. However, we may also collect information from cookies on our Site or Solutions. We may receive Personal Information from third parties that integrate with our Solutions, at our request. We will retain Personal Information as requested and required by law. We retain Personal Information indefinitely, retention depends on the type of data and the purpose for which we process the data, our term for the Solution, open records laws, and direction for the retention or deletion of such data. We may retain and/or archive Personal Information beyond the Customer relation if required by law, contract, or if it is in our legitimate business interests and not prohibited by law.
If you have created a user portal account (“Account”) within a Solution which has been closed, we may take steps to mask Personal Information and other information, but we reserve our ability to retain and access the de-identified data for so long as required to comply with applicable laws.
How We Use Collected Information
In short: We use collected information to communicate with you and ensure compliance and systems are properly working.
We use collected information, including Personal Information, for the following:
To send administrative information to you.
We may use your personal information to send you product, service, and new feature information and/or information about changes to our terms, conditions, and policies.
To protect our Services.
We may use your information as part of our efforts to keep our Website, Solutions and Services safe and secure (for example, for fraud monitoring and prevention).
To enforce.
Our terms, conditions, and policies for business purposes, to comply with legal and regulatory requirements or in connection with our contract.
To respond.
We will respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we will inspect the data we hold to determine how to respond. Furthermore, we will respond to any information that we believe puts anyone in imminent danger
Fulfill and manage your orders.
We may use your information to fulfill and manage your orders, payments, returns, and exchanges made in connection with our Solutions or Services
Administer prize draws and competitions.
We may use your information to administer prize draws and competitions when you elect to participate in our competitions.
To deliver and facilitate delivery of services to the user.
We may use your information to provide you with the requested service.
To respond to user inquiries/offer support to users.
We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.
To send you marketing and promotional communications.
We and/or our third-party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. For example, when expressing an interest in obtaining information about us or our website, subscribing to marketing or otherwise contacting us, we will collect personal information from you. You can opt-out of our marketing emails at any time (see the “WHAT ARE YOUR PRIVACY RIGHTS?” below).
Deliver targeted advertising to you.
We may use your information to develop and display personalized content and advertising (and work with third parties who do so) tailored to your interest and/or location and to measure its effectiveness.
For other business purposes.
We may use your information for other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Website, products, marketing, and your experience. We may use and store this information in aggregated and anonymized form so that it is not associated with individual end users and does not include personal information.
How Do We Share Personal Information?
In Short: We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.
Except as described here or in any other applicable policy, we do not sell, trade, or rent the User’s Personal Information to any third parties. We may share generic aggregated demographic information not linked to any Personal Information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.
We will process or share your data that we hold based on the following legal basis:
Consent:
We may process your data if you have given us specific consent to use your personal information for a specific purpose.
Legitimate Interests:
We may process your data when it is reasonably necessary to achieve our legitimate business interests.
Performance of a Contract:
Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
Legal Obligations:
We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena, consistent with Utah Code Ann. Sections 77-23c-101 to 77-23c-105.
Vital Interests:
We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
How Long Do We Keep Your Information?
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal documents).
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible, consistent with Utah Code Ann. Section 13-44-201.
How Do We Keep Your Information Safe?
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Website is at your own risk. You should only access the Website within a secure environment. If we become aware of a security breach we will notify you pursuant to Utah Code Ann. Section 13-44-202.
Do We Make Updates To This Notice?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
How Can You Contact Us About This Notice?
If you have questions or comments about this notice, you may email us at privacy@grandcountyutah.gov your inquiry will be directed to our Chief Administrative Officer (CAO) for Data Privacy. Our current CAO is the Grand County IT Director.